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Unplanned Outage - Intermittent Browsing Issues - National
Updates
This notification is to inform you that the recent unplanned network issue impacting service(s) has now been resolved as per below:
Title: Unplanned outage network outage
Current Status: Service Restoration
Date & Time Started: 23/3/2026 ~ 4:00am AEST
Date & Time Resolved: 26/03/2026 12:30pm AEST
Resolution Update:
Our upstream provider has carried out an emergency reset to a network device believed to the root cause of the issue, we are continuing to monitor however believe the issue to have been resolved from 12:30pm AEST.
Once again, the OurISP support team thank you for your patience and understanding in this matter.
Should your customers still be experiencing any issues please raise a support request as per the normal fault reporting process.
Regards
OurISP Management
Please find below the latest update from OurISP Support on the unplanned network issue impacting services delivered to the identified location(s)::
Title: Unplanned outage network outage
Current Status: Ongoing Service Disruption
Date & Time Started: 23/3/2026 ~ 4:00am AEST
Date & Time Resolved: Monitoring
Estimated time of resolution: 26/03/2026 12:30pm AEST
Latest Update Information:
Our upstream provider has carried out an emergency reset to a network device believed to the root cause of the issue, we are continuing to monitor however believe the issue to have been resolved from 12:30pm AEST.
We thank you for your patience and understanding in this matter.
Regards
OurISP Management
The below notification is to advise that OurISP is currently experiencing an unplanned network issue that may be impacting services delivered to the below location(s):
Title: Unplanned outage network outage - National
Current Status: Ongoing Service Disruption
Date & Time Started: 23/3/2026 ~ 4:00am AEST
Date & Time Resolved: Ongoing
Current customer impact Description:
Some customers may experience intermittent internet browsing issues to random websites or internet traffic flow.
We are currently working with the upstream provider to investigate and resolve the issue; updates will be provided as they become available.
Estimated time of resolution: To be determined
The OurISP support team are currently working with our network team and our upstream provider to resolve this issue as soon as possible, we will provide further updates as information becomes available.
We thank you for your patience and understanding in this matter.
Regards
OurISP Management
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